Now Hiring: Web Team Assistant

W.A. Fisher is seeking a highly motivated individual to join our web team!

The number one responsibility of the Web Team Assistant is to assist the web team (developer and account executives) on whatever projects need to be accomplished. This can vary from data entry on new sites, making changes to existing web sites, quoting new projects, assisting clients over the phone and in person, scheduling social media posts. This position has many opportunities and tracks for growth, depending on the individual’s unique skill set.

The ideal candidate will be local to our historic Chestnut Street office in Virginia, Minnesota but remote opportunities are also available.

 

Responsibilities

Customer Service:

• Conduct client communications such as phone calls, meetings and e-mails to facilitate projects and website updates
• Gather content (text, photos, art) from clients
• Travel to meetings as required
• Report regularly to management regarding project status, completion and billings
• Train clients on WordPress CMS

Management of Hosting & Domains and Renewals:

• Keep accurate records of client hosting accounts
• Secure annual renewal agreements of hosting, domains and other web services
• Facilitate invoicing

Management of Web Maintenance Tickets:

• Open web maintenance tickets as required
• Compile work summaries for web maintenance
• Invoice web maintenance tickets in a timely fashion

Web Maintenance:

• Maintain existing websites, including client requests and WordPress updates on a regular basis
• Create email campaigns and manage email lists
• Assist with data/content entry on new and existing sites

 

Skills

Required Skills

• Customer Service
• Excellent Verbal and Written Communication
• Experience with WordPress
• Basic Understanding of HTML & CSS

Preferred Skills

• Sales
• Web Development
• Project Management
• Social Media
• Copywriting
• Graphic Design

Knowledge of the following is an added benefit:

• Additional web development languages: Javascript / jQuery / PHP
• Server software: cPanel / MySQL
• Adobe products: Photoshop / Illustrator /
• Email Marketing: Constant Contact / MooSend

 

Growth

The ideal candidate will also have opportunities to expand in the following areas:

Social Media:

• Planning
• Schedule social media posts / advertising
• Watching for trends

Web Development:

• Extend existing websites
• Assist with programing new custom websites using WordPress CMS

Sales:

• Respond to inquiries by phone, e-mail and walk-in appointments
• Travel for sales meetings as required
• Prepare written sitemaps to document scope and architecture of web projects
• Work with developer to prepare written estimates and proposals based
• Obtain written or signed approvals on estimates
• Report regularly to management regarding sales – leads, estimates and approved estimates